Every successfully placed order is confirmed via an order confirmation email. If you have not received anything, please contact our customer service team at info@milora-melbourne.com and we will help you!

At Milora-Melbourne, you have a variety of payment options to choose from. In our online store, we offer the following payment methods: Paypal, Credit card, Apple Pay, Google Pay, and Shop Pay.

We recommend you check your spam box. If the mail cannot be found here either, please contact our customer service team at info@milora-melbourne.com. We will assist you further.

We recommend you always check the size chart on the product page. If, after viewing the size chart, you are still in doubt, we recommend you order one size bigger than your current size. Should you find out later that the size is not right after all, you can use our exchange service.

If you experience problems making a payment, while you have already added the product to your basket, we recommend clearing your browser history (click on 'history' at the top right of your internet browser, select 'clear history'). You can then add the product to your basket again and complete the payment. If you are unsuccessful, please let us know!

At Milora-Melbourne, security is paramount. Your data is transmitted fully encrypted via SSL servers and thus protected from unauthorised access. This means that your personal information is encrypted and cannot be viewed by others.

We comply with all requirements of privacy laws and other legal regulations. Your personal information is never disclosed to third parties without your consent.

Good news! We offer free shipping within Australia. No extra charges, so you can enjoy your purchases worry-free.

We strive to ensure that you can enjoy your new purchase as quickly as possible. Our processing time typically ranges from 24 to 72 hours. On average, deliveries take between 5 to 14 working days.

Yes, you can track your order using Track and Trace. Click on the 'Track Your Order' page in the main menu, and enter your Track & Trace or order number here.

You can return your product without giving a reason within 30 days of receipt. Please contact our customer service team at info@milora-melbourne.com

If you are not satisfied with your order you can exchange or return it within 30 days of receipt. Products must be returned in their original condition with labels and tags attached. The product must not contain traces of use.
A return shipment should always include Track & Trace code. The sender is always responsible for the shipment.
Once we have received your returned items, we will make sure that the purchase amount is in your account within 14 days.

Ask info@milora-melbourne.com for the return sheet.